Shipping policy

SHIPPING POLICY

OVERVIEW

At Immunegy, we are committed to getting your order to you quickly and reliably. All orders are processed and shipped from Canada.

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PROCESSING TIME

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods, processing times may be slightly extended.

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SHIPPING TIMES

Estimated delivery times:

Canada: 2–7 business days

United States: 3–10 business days

Shipping times are estimates and not guaranteed.

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SHIPPING RATES

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

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ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

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DELAYS

We are not responsible for delays caused by shipping carriers, customs, weather, or events outside of our control.

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INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is correct at checkout. Immunegy is not responsible for orders shipped to incorrectly provided addresses.

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LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, Immunegy is not responsible for lost or stolen packages.

If you experience an issue, we recommend contacting the carrier directly.

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CUSTOMS, DUTIES AND TAXES

For international orders, customs fees, duties, or import taxes may apply and are the responsibility of the customer.

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CONTACT

If you have any questions regarding your order, please contact us at:

Info@immunegy.com